Terms Conditions

Disclaimer

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. This website may include inaccuracies or typographical errors. Hiphome Pty Ltd (Hiphome) and any other persons involved in the management of this website may make changes in the products and prices described in this website, and to the content of this website, at any time without notice. Hiphome shall not be responsible for any detrimental reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your own risk.

Unless otherwise agreed to in writing by Hiphome, the contents of this website and all goods that may be provided in any connection with this website are provided "as is", and are for consumer end use only, and all express or implied conditions, representations and warranties, including any implied warranty of merchantability, for a particular purpose, or non-infringement, are denied and disclaimed, except to the jurisdiction. Except as otherwise expressly agreed, Hiphome makes no representations, warranties, covenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of this website, or any goods that may be provided or sold in any connection with this website. Any representations, warranties or covenants with respect to any goods referred to in this website shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.

In connection with your viewing and use of this website, except for any commercial transactions that may be undertaken in connection with this website, Hiphome shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this website whatsoever, including as a result of using, accessing, copying, or downloading any part of this website's content. In no event shall Hiphome be liable for any direct, indirect, special, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises, whether for breach of contract, or in tort, negligence, equity, or otherwise even if Hiphome has been previously advised of the possibility of such damage.

You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the website and will not make a claim against Hiphome for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of this website.

You agree to hold Hiphome absolutely harmless from, and you covenant not to take any action against Hiphome for, any claims based on using this website.

Privacy

At Hiphome we are fully committed to your privacy. This means that we do not distribute, rent or sell any of your personal information. Hiphome may share non-personal, non-individual information with our partners in aggregate form for research analysis. For example, we will not show that you purchased a specific item but rather, how many customers purchased that item.

When you browse through our site, we collect information on the efficiency and working of our website. This information includes the number of times a web page is accessed, the browser used, and paths taken when moving through the website. This information is used to improve and personalize your shopping experience.

We use a cookie to track your shopping bag during your visit. (A cookie is defined below). You may experience trouble when using our website if you do not have cookies enabled. If you have your privacy settings set too high, or are blocking cookies you will not be able to create a Shopping Bag. You can check your cookie setting in Internet Explorer via the Tools, Internet Options menu, and then the privacy tab. Our site requires a medium setting.

Hiphome shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from your transmission or any information to us in any connection with this web-site.

We must cooperate fully with any law institution should a situation arise where our information can be of assistance.

Cookie

A cookie is a small piece of information that a server sends to a client. When you visit a website with cookie capabilities, its server sends certain information about you to your browser which is stored on your hard drive as a text file. At some later time (such as returning to the site the next day), the server retrieves the cookie. It's a way for the server to remember things about you. Cookies are not usually nefarious in their purposes. One sites cookies cannot be accessed by another site.

Here is a link for more information on cookies via a search on Google.
http://www.google.com.au/search?q=define:cookie

Copyright

Copyright 2007, Hiphome Pty Ltd, All Right Reserved. Hiphome Pty Ltd shall enforce its rights concerning this website in the event of any interference, infringement or contravention of its rights, title or interests in any aspect of this website. This website is protected under the copyright laws of Australia and other countries. Unless otherwise specified, no person has permission to download, display, post, record, mirror, duplicate, copy, retransmit, redistribute, commercially exploit, reproduce or republish any part or aspect of this website in any form, or any information found at this website, by any means whatsoever, whether by electronic, mechanical, recording, photocopying, photographic means or otherwise.

The symbols ® and TM designate Australian registered trademarks and unregistered trademarks respectively. Hiphome has additional trademarks and service marks, registered and unregistered, in other countries. Nothing on this website shall be construed as conferring any license under any of Hiphome's or any other person's intellectual property rights, whether expressly, by interference, by implication, or otherwise.

How to purchase.

For an ease free purchase simply browse our online catalogue, click on item’s required and those goods will be placed into your shopping cart. When you have finished choosing your selection click on the checkout icon where your total bill, including any extra’s will be listed and calculated. You will then be asked to fill in your delivery details and you will be sent an order confirmation via email.

Orders not in stock.

In the unlikely event that your order is out of stock, you will either be emailed or telephoned with the option to cancel or change the item. We will endeavour to fulfil all orders as quickly as possible, but please bear in mind that by the nature of this product certain ranges can take up to 6-10 weeks to re-stock.

Damages and Errors in delivery

All damages or order errors must be reported on delivery of goods. If in the event goods cannot be checked upon delivery sign for goods as unchecked. In the unlikely event that this occurs please contact Hiphome immediately. You are entitled to either an exchange or full refund. Refunds will be made within 5 working days.

Cancellations, Returns and Faults.

You have seven days only from receipt of goods in which to inform us of returns for any reason, including faults. This must be done by email, within this period. This is to ensure you have proof that you were within our seven day returns policy, if there is any enquires at a later date.

Please make out all emails to: sales@hiphome.com.au

All returns must be packaged as received and product as new or a full refund will not be given. We will arrange collection. Refunds will be processed within 5 working days after goods have been returned to us.

Please note - Any order sent outside of Australia, and all Custom rugs, which are specially made to your particular specified size or colour ranges are non returnable. As all of our rugs are hand crafted sizes may vary up to 3-5 cm either way. Please be aware of this before placing your order.

Credit Card Security.

We use Paypal and the EWAY Payment Gateway for the processing of all credit and debit card payments. They take responsibility for capturing and storing card details on their secure servers using 128 bit secure sockets layer technology and always ensure that this information is held with the very high levels of security you would expect from a major financial services company.

Colour and Images.

Due to the nature of monitor set up, colours may vary slightly. Every effort has been made to reflect the true colours of the rugs. There may be slight variants in size and colour in handmade goods. Contact us to arrange free samples.

Complaint Resolution

It is Hiphome policy to provide the highest level of service to our customers. If you have a complaint please direct it to the Sales Manager. We will contact you within 5 days with a response. Please make out all emails to: sales@hiphome.com.au

Remittance Terms.

Payment in full is required before any goods are despatched. The Hiphome Shop is a wholesale business and therefore pricing EXCLUDES GST. All final invoices include GST and delivery. ABN 50 116 619 740.

Alternatively if you prefer to place an order over the telephone simply call :
+61 (0)7 5450 6230 or 1300 HIPHOME (446 774)

See our Care and Warranty Details for futher information.